Q: How do I order a firearm?
A: Place your order as you would for any item. We do not need your receiving dealer's FFL on file before you order. We may also already have your dealer's information on file. Please check out list of FFLs already on file HERE
If you choose to use one of the FFLs we already have on file, please be sure to contact them prior to your order arriving so they know to expect it.
Check out and enter either your own address or your FFL's name and address in the shipping address. If you are using one of the FFLs we already have on file, please include their name in the Order Comments during checkout if you choose to use your own address for the shipping address.
If we do not have your receiving dealer on file already, once you have placed your order, have your FFL fax a signed, LEGIBLE copy of their license to 877.335.1978 or email it to email@example.com
Please make sure the FFL references your name and your order number so the FFL can be matched to your order. When the FFL for your order is received, your order status will be changed from "Processing" to "FFL Received"
Q: When I tried to checkout, I received an error but when I checked my credit card, there is a pending charge. What gives?
A: If the webcart did not process your order and you do not have an order confirmation email or an open order when you check your account in the web store, the transaction was not finished. The charge you see on your account is a pending charge placed by your issuing bank in anticipation of our bank sending a funds transfer request. However, because there was an error, the transaction was not finalized and such a request will not be sent and that charge will fall off without posting to your account once your bank processes the authorization reversal that was automatically sent by our credit card processor. Please contact your issuing bank to find out how long that will take (usually one to two business days).
We require that the billing address information submitted to the webcart as part of the ordering process to match what the issuing bank has on file exactly. This is to minimize fraudulent transactions. If the billing address did not match, our bank will decline to finish the transaction even if your issuing bank approves it. This approval by the issuing bank is what you are seeing as a pending/processing charge. So if you've called your bank to find out when those pending transactions are going to drop off, we suggest you also verify your billing address information with them prior to attempting another transaction.
Q: Do you ship to California/New York/New Jersey/etc.?
A: Yes. It is up to you, the consumer, to understand and follow your local laws.
Q: I was asked for documentation to verify my eligibility for the uniform discount. What do you do with it?
A: Once verified, we delete it. We don't hold on to it, print it out, file it, or otherwise store it.
Q: The store says an item is in stock...is it really?
A: The webstore uses a live inventory system that is updated daily to reflect incoming inventory and other stock changes. If the shopping cart will allow you to check out, it should be in stock.
Q: When will such-and-such be back in stock?
A: Unless otherwise noted in the product description, there is no ETA for stock replenishment. Check the webstore periodically for availability or sign up for in-stock notifications.
Q: Can I place a backorder?
A: Typically, no. If an item has shipped from a supplier, the product will be available for backordering and the product description will indicate it is a backorder with an estimated ETA.
Q: When will my order ship?
A: Orders are shipped in the sequence received with the exception of orders that included RUSH order processing. These orders are processed and shipped first.
Q: What payment methods do you accept?
A: Visa, Mastercard, and Discover through the web store.
Q: How do I change my order?
A: Please email firstname.lastname@example.org with your order number and your requested changes.
Q: Do you price-match?
Q: Do you collect sales tax?
A: Only if your address is in the state of Iowa.
Q: I need to return my order or an item from my order. What do I need to do?
A: First, send an email with your name, order number, and the item(s) you wish to return. Then, pack the order and ship it back to Midwest PX, LLC to the address listed on the Contact page (make this a link to the contact page, please) using a trackable service such as UPS Ground. Be sure to pack the items so they are not damaged in transit. Insurance is highly recommended. Once received, your order will be reviewed and processed. Please allow up to three business days for a credit to show up on your card after it has been done.
Q: I'm a local customer and don't want my order shipped, can I pick it up?
A: Unfortunately not.